I'm new to flower arranging - can I do this?
All of our flower packages have been designed so they are easy to assemble. You do not need to have any experience with flower arranging but you will need to allocate time to arrange the flowers before your wedding. Have a look at our Tutorials to get a sense of what's involved.
Can I change the colours in a collection?
We're working to bring you more collections to choose from, but at the moment we are only able to offer the collections listed on website.
Can I add more arrangements?
Absolutely! Get in touch at firstname.lastname@example.org and let us know your requirements. We'll adjust the quantities to suit.
How soon before my wedding should I have my flowers delivered?
Your flowers will be delivered 3 days before your wedding. This means that if your wedding is on a Saturday, the flowers will be delivered on Wednesday. This leaves enough time for the flowers to open and the arrangements to be made.
Where do you ship?
We currently ship DIY flowers to Toronto and the GTA. If you are located elsewhere, please contact us directly at email@example.com to determine shipping options. Pre-made flowers can be collected from our location at Yonge and St. Clair.
How are DIY flowers shipped?
DIY flowers are shipped overnight priority and should arrive at your door by 10.30am the following morning. You will need to be at home to accept the delivery.
How long before my wedding should I place my order?
Most orders are placed 1-6 months before the wedding date. We need a minimum of 17 days to process an order for your wedding. If your wedding is less than 17 days away, we may still be able to help. Please contact us directly at firstname.lastname@example.org with your requirements. Orders placed with less than 17 days to the wedding date are subject to flower availability and a $79 rush fee.
What happens if my DIY shipment is late?
Though rare, delays can happen while the flowers are in transit and may push the delivery date back one business day. To protect against this, our flowers have ice packs included to keep them looking fresh for up to 48 hours.
Can I order a single bouquet?
Unfortunately not. The cost of shipping and assembly means we need a minimum order size.
How fresh are your flowers?
All our flowers are cut to order from our farms. We do not keep any flowers at our warehouses.
Can I cancel my order?
Absolutely. You can cancel your order up to 21 days in advance of the delivery date and you will receive a full refund less a 15% cancellation fee. Orders cannot be canceled with less than 21 days notice.
Can I switch from DIY to pre-made & pickup?
Yes! DIY orders can be changed to Pre-made & Pickup up to 7 days in advance of the delivery date, provided we have availability. Please note that there is a 10% change fee.
How long does it take to make the DIY flower bouquets?
Have a look at our Tutorials to get a sense of how long it takes to make the bouquets.
Other than the flowers, what else do I need to buy for DIY?
You'll need to pick up some supplies to make the bouquets. You can find many of these in our Assembly Kit. In addition to the Assembly kit, you'll need to get 5 gallon buckets, zip ties (10" min. length), rubber bands, ribbon/Twine (if desired) and vases for the Table Centrepieces.