I'm new to flower arranging - can I DIY this?
All of our flower packages have been designed so they are easy to assemble. You do not need to be a professional florist or have experience with flower arranging but you will need to allocate time to arrange the flowers before your wedding. Please see the How it Works and Tutorial sections of our website to get a sense of what's involved.
Can I customise a collection?
We're working to bring you more collections to choose from, but at the moment we are only able to offer the collections listed on website.
Can I customise a package size?
Absolutely! Get in touch at firstname.lastname@example.org and let us know your requirements. We'll adjust the quantities to suit.
How soon before my wedding should I have my DIY flowers delivered?
Most people have their flowers delivered 3 days before their wedding. This means that if your wedding is on a Saturday, the flowers would be delivered on Wednesday. This leaves enough time for the flowers to open and the arrangements to be made.
What happens if my wedding is on a weekday?
Unfortunately your wedding must be on a Friday, Saturday or Sunday for our delivery/pick-up days to work.
Where do you ship?
We currently ship DIY flowers to Toronto and the GTA. If you are located elsewhere, please contact us directly at email@example.com to determine shipping options. Pre-made flowers can be collected from our location at Yonge and St. Clair.
How are DIY flowers shipped?
DIY flowers are shipped overnight priority and should arrive at your door by 10.30am the following morning. You will need to be at home to accept the delivery.
What do I need to do with the DIY flowers when they arrive?
Flowers should be hydrated immediately on delivery. This involves removing packaging, cutting stems and storing the flowers in water. Please see the Tutorials section of our website for more information.
How long before my wedding should I place my order?
Most orders are placed 1-6 months before the wedding date. We need a minimum of two weeks (14 days) to process an order. If your wedding is less than 2 weeks away, we may still be able to help. Please contact us directly at firstname.lastname@example.org with your requirements. Orders placed with less than 14 days to the wedding date are subject to flower availability and a $79 rush fee.
What happens if my DIY shipment is late?
Though rare, delays can happen while the flowers are in transit and may push the delivery date back one business day. To protect against this, our flowers have ice packs included to keep them looking fresh for up to 48 hours.
Can I order a single bouquet?
Unfortunately not. The cost of shipping and assembly means we need a minimum order size.
How fresh are your flowers?
All our flowers are cut to order from our farms. We do not keep any flowers at our warehouses.
Can I cancel my order?
Absolutely. You can cancel your order up to 21 days in advance of the delivery date and you will receive a full refund less a 15% cancellation fee. Orders cannot be canceled with less than 21 days notice.
Can I switch from DIY to pre-made & pickup?
Yes! DIY orders can be changed to Pre-made & Pickup up to 7 days in advance of the delivery date, provided we have availability. Please note that there is a 10% change fee.
How long does it take to make the DIY flower bouquets?
Please see the Tutorials section of our website for a breakdown of the time required at each stage of the process.
Other than the flowers, what else do I need to buy for DIY?
There are a number of items required to make the bouquets. You can find many of these in our Assembly Kit or you can purchase them separately. Our Assembly Kit includes Shears, Flower Stripper, Boutonniere Pins, Centrepiece Tape (Waterproof Floral Tape), Boutonniere Tape.
In addition to the items above you will need to purchase 5 Gallon Buckets for Flower Hydration, Zip Ties (10" min. length), Rubber Bands, Ribbon or Twine (if desired), Vases for Table Centrepieces (we used a 5.5" x 5.5" square vase).
What is included in the pre-made arrangements?
We will include ribbon, Boutonniere pins and Table Centrepiece vases with the arrangements if you order them pre-made for pickup.
When should I pick up my pre-made arrangements?
You should pick up your pre-made arrangements on the morning of your wedding. If your ceremony is in the evening, it's important to keep the Bridal and Bridesmaid Bouquets stored in water, so you will need to have some buckets/vases on hand. Alternatively, you can pick up the arrangements later in the day, closer to the ceremony time.