I'm new to flower arranging - can I do this?
All of our flower packages have been designed so they are easy to assemble. You do not need to have any experience with flower arranging but you will need to allocate time to arrange the flowers before your wedding. Have a look at our Tutorials to get a sense of what's involved.
Can I change the colours in a collection?
Yes! If you'd like to customize the colours in a collection just let us know. Please note there's an additional charge to customize colours.
Can I add more arrangements?
Absolutely! Get in touch at firstname.lastname@example.org and let us know your requirements. We'll adjust the quantities to suit.
How soon before my wedding should I have my flowers delivered?
Flower kits will be delivered 3 days before your wedding. This means that if your wedding is on a Saturday, the flowers will be delivered on Wednesday. This leaves enough time for the flowers to open and the arrangements to be made. Flowers made by us will be delivered the day before or day of your wedding, depending on what works best for you.
Where do you ship?
We currently ship flowers to Toronto and the GTA. If you are located elsewhere, please contact us directly at email@example.com to determine shipping options. Pre-made flowers can be collected from our location at Yonge and St. Clair.
How are flowers shipped?
Flowers are shipped overnight priority and should arrive at your door the following morning. You will need to be at home to accept the delivery.
How long before my wedding should I place my order?
Most orders are placed 1-6 months before the wedding date. We need a minimum of 17 days to process an order for your wedding. If your wedding is less than 17 days away, we may still be able to help. Please contact us directly at firstname.lastname@example.org with your requirements. Orders placed with less than 17 days to the wedding date are subject to flower availability and a $79 rush fee.
What happens if my flower shipment is late?
Though rare, delays can happen while the flowers are in transit and may push the delivery date back one business day. To protect against this, during warmer months, our flowers have ice packs included to keep them looking fresh for up to 48 hours.
Can I order a single bouquet?
Unfortunately not. The cost of shipping and assembly means we need a minimum order size.
How fresh are your flowers?
All our flowers are cut to order from our farms directly for your order.
Can I cancel my order?
Absolutely. You can cancel your order up to 21 days in advance of the delivery date and you will receive a full refund less a 15% cancellation fee. Orders cannot be canceled with less than 21 days notice.
How long does it take to make the flower bouquets?
Have a look at our Tutorials to get a sense of how long it takes to make the bouquets.
Other than the flowers, what else do I need to buy?
You'll need to have some supplies on hand to make the bouquets, like snips, buckets etc. We will send you a supply list when you place your order.